mentor2.0 Coordinator
Reports to: Director of Education
FLSA Category: Non-Exempt (hourly)
Position Summary
The mentor2.0 Coordinator is responsible for the high-quality and high-impact implementation of the mentor2.0 model, an innovative high school mentoring program offered by Big Brothers Big Sisters of Metro Milwaukee (BBBS). This position implements the mentor2.0 program with fidelity to BBBS’s established service delivery model while preparing underserved Milwaukee high school students for graduation and a successful transition to college or the workforce.
The mentor2.0 Coordinator utilizes a technology platform and web-based curriculum to facilitate weekly classroom sessions, oversees monthly in-person events, and supports the development of relationships of up to 100 mentoring matches, assuring they progress through program goals and curriculum benchmarks toward high-impact outcomes.
This position works independently, as well as a member of the mentor2.0 team, and assists as deemed necessary to meet annual program goals, deliver positive student outcomes and volunteer satisfaction.
This position provides consistent written and verbal communication with families and program participants. This work is done across departments and throughout the service delivery model, to ensure the agency meets required contact schedules and provides the best possible service. This includes providing support in the recruitment, enrollment, and match support process, including in-home interviews, assessments, and in-person match introduction meetings, and match support for families, students, and volunteers.
Qualifications
Education
- Bachelor’s degree required, preferably in education, community education, human services or a related field.
Experience
- At least two years’ experience implementing educational programming and/or leading a classroom of students (high school aged preferred).
- Additional experience in youth development preferred.
Competencies and Skills
- Bilingual in Spanish highly preferred
- Ability to communicate with professionalism, assertiveness, and empathy to large groups and individuals, both orally and in writing.
- Excellent relationship-building skills.
- Ability to lead a classroom of high school students toward an established goal.
- Ability to motivate a group of adult volunteers to successfully fulfill a meaningful mentoring relationship.
- Demonstrated success motivating individuals, organizing communities and/or facilitating relationships.
- Comfortable and effective at public speaking.
- Ability to work effectively with colleagues, promoting cross-functional analysis and organization-wide problem solving.
- Advanced computer literacy skills required; high level of comfort using new technology platforms is essential.
- Outstanding organizational and time management skills.
- Effective case management skills and ability to support high-impact relationships.
- Ability to complete a high volume of varied responsibilities with excellent attention to detail.
- Ability to maintain confidentiality throughout daily operations and communications.
Responsibilities
- Key responsibilities include:
- Teaching; planning and executing weekly curriculum
- Proactive match support; drive case management and mentor communication
- Frequent individualized student support
- Event and school relationship coordination
- Data collection and evaluation
- Provide match support to up to 100 one-to-one mentoring matches of adult volunteer mentors and high school student mentees to ensure child safety, relationship development, and participant progress through program goals and curriculum. benchmarks toward high-impact outcomes. Energize relationships between mentor and students, providing guidance/feedback to matches.
- Maintain a vigorous contact schedule that includes in-person, telephone, and electronic contact with the volunteer, child, and parent/guardian. Using evaluation surveys, assess relationship strength and match impact on youth development. Proactively identify, address and resolve potential problems that impede healthy match relationship development. Communicate effectively with supervisors, including prompt notification and consultation regarding concerns which may negatively impact the match.
- Achieve monthly and annual performance goals, including: match contact compliance, documentation quality, survey completion, match retention rate, frequency of match closures, average match length, and customer satisfaction.
- Assist with volunteer and student enrollment and matching, including individual orientations, interviews, volunteer training, and matching. Assure match introductions and conduct match meetings.
- Utilizing the agency’s data capture system and the mentor2.0 platform, maintain excellent documentation of the match activities, meeting BBBSA and agency standards.
- Build and maintain strong working relationships with high schools; effectively integrate Big Brothers Big Sisters into the school culture to ensure smooth day-to-day operations of the program through positive professional interactions with teachers, faculty and administrative staff.
- Implement the mentor2.0 curriculum, using the Match Connect communication platform (technology platform) and working with Google Classrooms; adapt as needed to meet participant needs. Serve as an agency expert regarding mentor2.0 technology, curriculum structure, and program content.
- Deliver high quality weekly classroom instruction to engage students in the mentor2.0 program and build credibility for mentor2.0.
- Direct seamless large monthly events that inspire matches, strengthen relationships, and maintain the mentor2.0 program in high regard by all participants (students, mentors, school partners, BBBS staff, visitors, etc.). Assure overall coordination of event planning and logistics. Present and facilitate activities at events attended by approximately 100 participants.
- Assist in completion of grant deliverables as needed.
- Collaborate with colleagues and various teams throughout the organization to achieve agency goals.
- Maintain compliance with all assigned BBBS of America trainings.
- This position requires a flexible work schedule including some nights and occasional weekends.
Other tasks may be assigned, based on business needs and the department supervisor's request.